At Clothing Fancy Shop, we are committed to providing our sophisticated clientele with premium contemporary fashion and exceptional service. Our shipping and returns policies are designed to offer you convenience and peace of mind with every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: We ship worldwide, excluding certain Asian countries and remote regions. International customers may be subject to customs duties and taxes, which are the responsibility of the recipient.

Returns & Exchanges

We want you to be completely satisfied with your purchase from our premium contemporary collection. If for any reason you’re not happy with your item, we offer a straightforward returns and exchange process.

Return Policy Overview

  • Returns and exchanges must be initiated within 15 days of receiving your order
  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Original packaging must be included
  • Proof of purchase (order number) is required

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Underwear
  • Swimwear
  • Items marked as “final sale” or “non-returnable”

How to Return an Item

Step 1: Contact Our Style Consultants
Email us at [email protected] within 15 days of receiving your order with the following information:

Subject: Return/Exchange Request

Email Content:
Dear Clothing Fancy Shop Team,

I would like to request a [return/exchange] for my recent order (#OrderNumber).

Details:
– Item Name:
– Size/Color:
– Reason for Return/Exchange:
– Preferred Resolution: [Refund/Exchange for (specify item if exchanging)]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Approval
Our team will review your request and send you a return authorization within 2 business days.

Step 3: Package Your Items
Once approved, securely package the items in their original packaging including all tags.

Step 4: Ship Your Return
Send the package to our returns center at:

Clothing Fancy Shop Returns
3586 Fieldcrest Road
Garden City, US 11530

Important: We recommend using a trackable shipping method as you are responsible for return shipping costs. Clothing Fancy Shop is not liable for items lost or damaged in transit.

Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days), we’ll notify you of the approval status via email.

Refund Information

  • Timing: Refunds are processed within 5-7 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: You will receive a refund for the purchase price minus any original shipping costs (unless the return is due to our error)

Exchange Information

  • We will ship your replacement item once we receive and process your return
  • If the new item is of higher value, you will be charged the difference
  • If the new item is of lower value, we will refund the difference
  • Standard shipping rates apply for exchanged items unless the original order qualified for free shipping

Damaged or Incorrect Items

If you received a damaged or incorrect item:

  1. Contact us immediately at [email protected]
  2. Include photos of the damaged/incorrect item
  3. We will arrange for a prepaid return label and expedite your replacement at no additional cost

International Returns Note: Customers outside the U.S. (excluding certain Asian and remote regions) may be subject to customs duties on returned items, which are the customer’s responsibility.

Need Assistance?

Our Style Consultants are happy to help with any questions about our shipping or returns policies. Contact us at [email protected].

Thank you for choosing Clothing Fancy Shop – where premium fashion meets exceptional service.