At Clothing Fancy Shop, we take pride in offering premium contemporary fashion to our sophisticated clientele. We want you to be completely satisfied with your purchase. If for any reason you’re not, our returns and exchanges policy is designed with your convenience in mind.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition with all tags attached
  • Items must be in their original packaging
  • A proof of purchase or order number must be provided
Non-Returnable Items: For hygiene reasons, we cannot accept returns on underwear, swimwear, or any final sale items marked as “non-returnable.”

How to Initiate a Return or Exchange

  1. Contact our Style Consultants within 15 days of receiving your order by emailing [email protected] with your request. Please use the subject line “Return/Exchange Request” and include the following information:
    Subject: Return/Exchange Request Dear Clothing Fancy Shop Team, I would like to request a [return/exchange] for my recent order (#OrderNumber). Details: – Item Name: – Size/Color: – Reason for Return/Exchange: – Preferred Resolution: [Refund/Exchange for (specify item if exchanging)] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]
  2. Wait for Approval: Our team will review your request and send you a return authorization within 2 business days.
  3. Package Your Items: Once approved, securely package the items in their original packaging including all tags.
  4. Ship Your Return: Send the package to our returns center at:
    Clothing Fancy Shop Returns
    3586 Fieldcrest Road
    Garden City, US 11530
    We recommend using a trackable shipping method as you are responsible for the return shipping costs.
  5. Processing: Once we receive and inspect your return (typically within 3-5 business days), we’ll notify you of the approval status.

Refund Information

Upon approval of your return:

  • Timing: Refunds are processed within 5-7 business days after we receive your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Amount: You will receive a refund for the purchase price minus any original shipping costs (unless the return is due to our error).

Exchange Information

For exchanges:

  • We will ship your replacement item once we receive and process your return.
  • If the new item is of higher value, you will be charged the difference.
  • If the new item is of lower value, we will refund the difference.
  • Standard shipping rates apply for exchanged items unless the original order qualified for free shipping.

Damaged or Incorrect Items

If you received a damaged or incorrect item:

  • Contact us immediately at [email protected] with photos of the damaged/incorrect item.
  • We will arrange for a prepaid return label and expedite your replacement at no additional cost.

Note: International customers (excluding certain Asian and remote regions) may be subject to customs duties on returned items, which are the customer’s responsibility.

For any questions about our returns policy, please don’t hesitate to contact our Style Consultants at [email protected].

Thank you for shopping with Clothing Fancy Shop – where premium fashion meets exceptional service.