Welcome to Clothing Fancy Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium fashion essentials, shipping policies, and customer service. If you don’t find what you’re looking for, our style consultants are always happy to help at [email protected].

About Our Products

What types of clothing do you specialize in?
We carefully curate contemporary essentials for the modern woman, including:
  • Chic dresses for every occasion
  • Premium denim and pants
  • Versatile shirts and tops
  • Sophisticated sweaters
  • Stylish skirts
  • Seasonal coats and outerwear
Each piece is selected for its quality fabrics and timeless style potential.
How do I choose the right size?
We provide detailed size charts for each product. For the perfect fit, we recommend:
  • Measuring yourself according to our guide
  • Comparing your measurements to the specific product’s size chart
  • Considering the garment’s cut and fabric stretch
If between sizes, we typically suggest sizing up for a more comfortable fit.
Are your fabrics high quality?
Absolutely. We handpick each item in our collection based on fabric quality as much as style. You’ll find premium materials like:
  • 100% cotton denim
  • Cashmere and merino wool sweaters
  • Silk and linen blends for shirts
  • Durable outerwear fabrics
All fabrics are selected for both comfort and longevity.

Ordering & Account

What payment methods do you accept?
We accept all major credit cards:
  • Visa
  • MasterCard
  • JCB
We also accept PayPal for secure checkout.
How do I create an account?
Simply begin checkout and select “Create Account.” You’ll receive:
  • Order tracking
  • Faster future checkouts
  • Access to your order history
We never share your information and protect all data with industry-standard security.
Can I modify or cancel my order?
We process orders quickly to get your fashion essentials to you promptly. If you need to modify or cancel:
  • Contact us immediately at [email protected]
  • Include your order number
  • We’ll make every effort to accommodate if your order hasn’t entered processing

Shipping & Delivery

What are my shipping options?
We offer two premium shipping methods:
  • Standard Shipping ($12.95 USD)
    Carrier: DHL or FedEx
    Delivery: 10-15 business days after dispatch
    Includes full tracking
  • Free Shipping
    Carrier: EMS
    Delivery: 15-25 business days after dispatch
    Available on orders over $50
All orders take 1-2 business days to process before shipping.
Do you ship worldwide?
We ship globally to fashion lovers everywhere, except:
  • Some Asian countries (please check at checkout)
  • Certain remote areas
Our headquarters are in Garden City, US, and we work with premium carriers to ensure your pieces arrive with care.
How can I track my order?
Once your order ships, you’ll receive:
  • A confirmation email with tracking information
  • Carrier tracking links for real-time updates
  • Estimated delivery date
For DHL/FedEx shipments, you can track every step of your package’s journey.
What if my package is delayed?
While we carefully estimate delivery times, occasionally:
  • Peak seasons may cause slight delays
  • Customs processing can add time
  • Weather or carrier issues may arise
If your package is significantly delayed, contact us at [email protected] and we’ll investigate immediately.

Returns & Exchanges

What is your return policy?
We want you to love every piece:
  • 15-day return window from delivery date
  • Items must be unworn, unwashed, with tags attached
  • Original packaging preferred
  • Return shipping is the customer’s responsibility
Once received, refunds process within 5-7 business days to your original payment method.
How do I initiate a return?
Simple steps for returns:
  • Email [email protected] with your order number
  • We’ll provide return instructions and authorization
  • Ship items to our Garden City address
  • You’ll receive confirmation when we process your return
For exchanges, please indicate the desired replacement item.
Are there any non-returnable items?
For hygiene reasons, we cannot accept returns on:
  • Swimwear (unless tags are attached)
  • Underwear
  • Final sale items (clearly marked)
All other regular-priced items are returnable within policy guidelines.

Additional Questions

How do I contact customer service?
Our style consultants are available: For fastest service, please include your order number in any inquiries.
Where is Clothing Fancy Shop located?
Our headquarters and returns address is:
3586 Fieldcrest Road, Garden City, US 11530
We carefully curate our global collection from this central location.
Do you offer gift wrapping?
Currently, we focus on our signature secure packaging that:
  • Protects your premium pieces
  • Maintains a clean, sophisticated presentation
  • Includes your packing slip (prices not shown)
While we don’t offer traditional gift wrapping, our packaging is designed to make unboxing special.

Still have questions? Our team is dedicated to making your Clothing Fancy Shop experience as effortless as our style. Contact us at [email protected] for personalized assistance.